Privacy policy

1. Introduction

This Privacy Policy explains how Château de Chaumont (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from [insert your domain] (the “Site”). We comply with the GDPR and applicable data protection laws.

2. Data We Collect

Provided by you: name, billing/shipping address, email, phone, order details, messages you send us.
Automatically collected: IP address, device and browser data, pages viewed, actions taken, Cookies (see Section 5).
From third parties: payment providers, shipping partners, and Shopify for order fulfilment.

3. How We Use Your Data

  • Process and deliver orders and provide customer support.

  • Communicate about purchases and inquiries.

  • Improve the Site and services.

  • Comply with legal and tax obligations.

  • Send marketing updates with your consent (you can opt out anytime).

4. Legal Bases

  • Contract (to fulfil orders).

  • Legitimate interests (operate and improve services).

  • Legal obligation (tax/records).

  • Consent (marketing and non-essential cookies).

5. Cookies

We use cookies to run our store and analyze traffic. You can control cookies in your browser. Learn more about Shopify cookies: https://www.shopify.com/legal/cookies.

6. Sharing Your Information

We share data only as needed with:

  • Shopify (store platform)

  • Payment processors (secure payments)

  • Shipping/logistics partners (deliveries)

  • Email service providers (order updates)
    We do not sell or rent your personal data.

7. Data Retention

We keep data only as long as necessary—for orders, service provision, and legal requirements (typically 6 years for accounting/tax).

8. Your Rights (GDPR)

You may request access, correction, deletion, restriction, portability, or object to processing. You may withdraw consent for marketing at any time.
Exercise your rights by emailing admin@chateauchaumont.fr.
You can also lodge a complaint with the CNIL: https://www.cnil.fr/.

9. International Transfers

Your data may be processed outside the EU (e.g., by Shopify). Appropriate safeguards such as Standard Contractual Clauses (SCCs) are used.

10. Contact Us

Château de Chaumont
23700 Mainsat, France
📧 admin@chateauchaumont.fr

Last updated: November 2025